Frequently Asked Questions

Are these Original and Used?

Absolutely! Extreme Comforts is Pakistan’s premium footwear thrift store, offering a carefully curated collection of original preloved branded running shoes and sneakers for both men and women.

we never sell replicas, copies, or fake products — only 100% authentic original preloved shoes. What you see in our photos is exactly what you get.

What payment method do you offer?

We've got you covered with multiple options: cash on delivery for those who prefer the traditional way, or you can pay through Bank transfer for the tech-savvy trendsetters!

Can we return the product?

For sure! If the product doesn't meet your expectations, you have a 7-day window to return it. Check out our refund policy for more details.

When will I receive my order?

We know you can't wait to rock your new gear, so we've got our speedy delivery squad working hard. Normally, it takes less than 7 business days. Just a heads up, during holidays, we'll still hustle but expect it to take around 10 business days.

Where is your outlet?

Mostly we are operating online, but if someone want to visit our warehouse it’s located in Wapda Town, Lahore (Visiting Hours 02:00 pm to 11:00 pm) 
Kindly contact us before visiting!

What's your number?

Need to hit us up? We're just a WhatsApp message away at
+92 311 3900776 Shoot us a message and we'll be ready to assist!

How long will the shoes last?

These shoes are built to last and handle your moves on any terrain! While they're in pretty good condition to begin with, how long they'll stay cool depends on how often you hit the streets, your unique playing style, and how you treat those kicks. So, make them last by showing them some love!

Can we check the shoes before paying the courier guy?

Parcels are not allowed to open before payment. However, we have 7 days return and exchange policy. for clarification of the product we can share video of the product and size tag picture before dispatch.

Where can I give my feedback?

Your feedback matters to us as we always strive to improve! Share your thoughts on our instagram or Whatsapp. We can't wait to hear from you and keep our vibe on point! Thanks for being awesome!